FAQ
BELOW YOU CAN FIND THE MOST FREQUENTLY ASKED QUESTIONS, WHICH ARE SOME COMMON CONCERNS OF OUR CUSTOMERS BEFORE OR AFTER MAKING A PURCHASE. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US AT BEBEBETTERRISEABOVE@GMAIL.COM AND WE WILL BE MORE THAN HAPPY TO HELP YOU!
WHAT ARE THE SHIPPING TIMES FOR YOUR PRODUCTS?
WE TAKE 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER AND THEN DEPENDING ON YOUR SHIPPING LOCATION IF NOT LOCAL IT CAN TAKE UP TO 5-15 BUSINESS DAYS TO DELIVER IT TO YOU. THIS MAINLY DEPENDS ON YOUR LOCATION, YOU MAY RECEIVE YOUR ORDER EARLIER. ALLOW AN EXTRA 10 DAYS DURING BUSY PERIODS (E.G. CHRISTMAS, NEW YEAR.). WE APPRECIATE YOUR PATIENCE! IF YOU HAVEN’T RECEIVED YOUR ORDER IN THIS TIME FRAME (2-3 WEEKS), PLEASE CONTACT US AT BEBEBETTERRISEABOVE@GMAIL.COM AND THE SUPPORT TEAM WILL HELP YOU OUT.
DO YOU DELIVER INTERNATIONALLY AND HOW MUCH IS SHIPPING?
WE DO NOT AT THIS TIME.
WHERE DO WE SHIP OUR PRODUCTS FROM?
WE CURRENTLY SHIP PRODUCTS FROM OUR WAREHOUSE HERE IN THE MARYLAND ON THE EASTCOAST.
DO YOU PROVIDE TRACKING INFORMATION? / MY TRACKING NUMBER IS NOT WORKING.
YES, WE PROVIDE A TRACKING NUMBER FOR EVERY ORDER THAT IS DISPATCHED. YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS SHIPPED THAT WILL CONTAIN YOUR TRACKING INFORMATION. SOME DELIVERY SERVICES REQUIRE UP TO 7 BUSINESS DAYS FOR YOUR TRACKING NUMBER TO APPEAR, THIS MAY BE THE REASON WHY YOUR TRACKING NUMBER IS NOT WORKING YET. PLEASE ALLOW UP TO 3-7 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO BECOME ACTIVE AND UPDATED. IF YOUR TRACKING NUMBER IS NOT WORKING AFTER 7 BUSINESS DAYS, PLEASE CONTACT US IMMEDIATELY. PLEASE CHECK WITH THE CARRIER AND THE TRACKING NUMBER WE HAVE PROVIDED YOU IN THE SHIPPING CONFIRMATION EMAIL (CHECK JUNK/SPAM IF YOU DID NOT RECEIVE ONE) OR CONTACT US AT BEBEBETTERRISEABOVE@GMAIL.COM AND WE WILL BE MORE THAN HAPPY TO UPDATE YOU ON THE PROGRESS OF YOUR ORDER AND ESTIMATED DELIVERY DATE.
WHERE ARE YOU LOCATED?
WE ARE LOCATED IN MARYLAND AND SHIP THROUGHOUT THE USA.
I WOULD LIKE TO CANCEL MY ORDER. WHAT IS YOUR REFUND / EXCHANGE POLICY?
WE TRY OUR BEST TO RESOLVE ANY ISSUES CUSTOMERS HAVE WITH THEIR PRODUCTS ONLINE BUT IF YOU WANT A REFUND / EXCHANGE FOR YOUR PRODUCTS THEN WE CAN DO THAT IF DONE WITHIN 14 DAYS FROM THE DATE OF PURCHASE. YOU WILL NEED TO SEND THE ITEM/S BACK ONCE YOU’VE RECEIVED THEM. IF YOU WOULD LIKE TO CANCEL YOUR ORDER PLEASE EMAIL BEBEBETTERRISEABOVE@GMAIL.COM AND THE SUPPORT TEAM WILL HELP YOU OUT. PLEASE NOTE THAT CUSTOMERS HAVE UP TO 24 HOURS TO CANCEL THEIR ORDER AFTER IT HAS BEEN PLACED. IF YOUR ORDER HAS ALREADY BEEN SHIPPED AND IS IN TRANSIT AND YOU WOULD LIKE TO CANCEL YOUR ORDER, YOU WILL HAVE TO WAIT FOR YOUR ORDER TO ARRIVE TO YOUR ADDRESS FIRST. ONCE YOUR ORDER HAS ARRIVED, YOU WILL NEED TO SEND IT BACK TO US BEFORE WE CAN PROVIDE YOU A FULL REFUND. A 10% RESTOCKING FEES APPLIES TO ORDERS CANCELLED AFTER 24 HOURS. ITEMS MUST BE IN ITS ORIGINAL CONDITION TO RETURNED. BUYER RESPONSIBLE FOR ALL RETURN SHIPPING COST.
THE PRODUCT I ORDERED IS A DIFFERENT COLOR TO THE PICTURE ON THE SITE?
IT IS IMPORTANT TO REMEMBER THAT DUE TO DIFFERENCES IN MONITOR SETTINGS SUCH AS RESOLUTION, HUE AND SATURATION SETTINGS, IT IS ALMOST IMPOSSIBLE FOR THE SAME PICTURE TO LOOK IDENTICAL ON TWO DIFFERENT MONITORS/SCREENS. THIS IS WHY THERE MAY BE A SLIGHT DIFFERENCE IN COLOR TO YOUR PRODUCT VERSUS THE PICTURE ON OUR WEBSITE.
IF THE DIFFERENCE IN COLOR IS MORE THAN JUST GRADATION, PLEASE CONTACT US AND WE WILL HAPPILY ARRANGE AN APPROPRIATE SOLUTION DEPENDING ON THE ISSUE.
HOW DOES SIZING WORK?
MAJORITY OF OUR PRODUCTS HAVE SIZE CHARTS AVAILABLE. IF THERE IS NO SIZE CHART, PLEASE LET US KNOW AND WE CAN RECTIFY THIS IMMEDIATELY.
ALL SIZE CHARTS ARE IN INCHES.
PLEASE USE THESE CHARTS TO DETERMINE YOUR BEST FIT
QUESTION NOT ON THIS LIST? NEED HELP WITH ANYTHING ELSE?
CONTACT US AT BEBEBETTERRISEABOVE@GMAIL.COM AND WE’LL REPLY WITHIN 1-2 BUSINESS DAYS.